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Health Link Alberta 811 Overview

One of the many great things about living in Alberta is having access to Health Link Alberta, a telehealth service that allows you to get free non-emergency medical advice. Learn more about this service below.

Please call 911 immediately if you are experiencing a medical emergency instead of contacting Health Link Alberta.

What is Health Link Alberta

Alberta Health Services operates HealthLink Alberta as a free health information resource for all Albertans. You can have your non-emergency medical questions answered 24 hours a day 7 days a week by a Registered Nurse when you call Health Link Alberta.

How does Health Link Alberta work

When you call the designated Health Link Alberta number, you will be connected with a Registered Nurse. You will have the opportunity to discuss any symptoms or concerns you have and receive information and advice in terms of whether to seek in-personal medical care or self-care.

Health Link Alberta offers several additional services including a dementia advice service, COVID-19 vaccination bookings, osteoporosis screening, tobacco helpline, and information on addiction and HIV/STIs.

How do you contact Health Link Alberta

You can contact HealthLink Alberta at any time, 7 days a week by dialling 811. TELUS RELAY Service (TRS) can be used for Teletypewriter (TTY) communication with Health Link Alberta. Additionally, Health Link Alberta can offer support in over 240 languages.

FAQs

How does the online visit work?

First, you’ll answer a series of simple questions about your health. Then, you'll choose a treatment plan. Finally, a licensed doctor reviews your answers and will follow up if they need more details before deciding if a prescription is right for you.

Do I speak to a real doctor?

Yes, you will be messaging a licensed Canadian doctor or nurse practitioner directly through the Phoenix platform with unlimited follow-ups provided. Follow-up questions, symptom updates, or concerns can be sent anytime, and your provider will respond promptly.

Is my information private and secure?

Yes, Phoenix meets all Canadian privacy and PHIPA requirements. Your data is encrypted, secure, and accessible only to the doctor involved in your care. We do not share your health information without your consent.

Is it legal to prescribe medication online?

Yes, telehealth is legal in Canada. Every doctor or nurse practitioner you interact with is licensed to prescribe medicine and treat patients in your province and complies with all governing medical laws in Canada.

How does prescription delivery work?

If approved for a prescription, it will be shipped discreetly to your address at no additional cost. You can track your order and upcoming refills through your Phoenix account.

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34m ago
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