Frequently asked questions

For any additional questions, please reach out to hello@phoenix.ca.

What is Phoenix?

Phoenix is a modern telehealth platform that connects patients with Canadian doctors and pharmacies. We provide an easy-to-use interface for users to chat to doctors, and for pharmacies to fulfill their orders. If a treatment plan has been prescribed, orders are automatically refilled every month and shipped discreetly to your home. Delivery is always on us, and you are free to pause your treatment at any time.

Do I need a prescription to use Phoenix?

If a Phoenix physician decides that you’re suitable, a treatment plan and prescription will be created for you after your online visit. Our physicians uphold the highest of Canadian medical and prescribing standards.

Is my information safe?

At Phoenix we take your data security very seriously. All of your data is encrypted and secured meeting all Canadian PHIPA requirements. Access to your medical records are encrypted to protect your data at all times. We’ve designed the Phoenix platform to comply with all relevant privacy laws and have implemented strict security protocols to protect your information.

Please read our Privacy Policy for more details.

Is it legal to prescribe medication online?

Yes. Phoenix has built a modern telehealth platform to enable physicians to practice medicine and take care of patients remotely. Every doctor you interact with is licensed to prescribe medicine and treat patients in your province and complies with all governing medical laws in Canada. Telehealth is legal in Canada, and is changing health care for the better.

How quickly will a doctor review my assessment?

After your online visit a doctor will complete their initial review of your medical history within 24 hours.

If you’ve been waiting longer than this, please email support@phoenix.ca and we’ll take care of it.

What provinces are you available in?

We are currently available in Ontario, Alberta, British Columbia, Saskatchewan, Manitoba, Nova Scotia, New Brunswick, PEI, & Newfoundland.

Why do I need to verify my ID?

We do this to make sure that you’re over 18 and that the prescription is in your correct legal name. Your doctor will need to confirm your identity before treating you via our telehealth platform.

How much does an assessment cost?

Your online visit costs $40. This does not include the cost of your medication (if prescribed).

Right now for a limited time only, we have a promo on the treatment fee. All online visits are completely free! Promo code will automatically be applied at checkout

Can I return my prescription?

Unfortunately we cannot accept returns of prescription products for reuse or resale. However, if you feel we have made an error in the filling of your prescription, please contact us at support@phoenix.ca

How do I pause my treatment?

You can pause your subscription any time by clicking the "Subscription" tab.

Alternatively, feel free to email support@phoenix.ca and we are happy to help.

What should I do if I am experiencing a side effect?

If you believe you have a medical emergency please contact 911 immediately.

If you believe you are experiencing a side effect and it is not an emergency, please stop taking the medication and message your prescribing physician on Phoenix and they will be able to recommend an appropriate course of action. Alternatively, feel free to email support@phoenix.ca and we will notify the physician on your behalf.

It’s an emergency, what do I do?

In an emergency, please call 911 immediately.

Erectile Dysfunction

What is ED?

Erectile dysfunction (ED) is defined as the inability to achieve or maintain an erection that is satisfactory for sex. ED is surprisingly common affecting 52% of men.

Do I need a prescription to use Phoenix?

In Canada, a prescription is required for ED treatments such as Cialis or Viagra.

Which treatments do you offer for ED?

Phoenix offers multiple prescription ED medications in both generic and brand name options. Other options for treating ED include lifestyle changes, therapy, and other medications.

How do ED medications work?

PDE5 inhibitors are prescription drug used to treat erectile dysfunction (ED) in men. PDE5 inhibitors work to treat ED by relaxing muscles in blood vessel walls to help increase blood flow to the penis, making it easier to get and maintain an erection.

What is the difference between Cialis and Viagra?

Cialis is typically longer lasting. While Viagra works for three to five hours, a typical dose of Cialis keeps working for 24 to 36 hours in your body. Eating a high-fat meal with Viagra may reduce the absorption of the drug.

Hair Loss

Which treatments do you offer for hair loss?

Currently we offer a variety of brand name and generic medications for hair loss. Consult your Phoenix physician and our online assessment to find the right solution for you.

What is Finasteride (Propecia) and how does it work?

Finasteride is a hair treatment for men that helps to counter male pattern hair loss by reducing the activity of DHT (dihydrotestosterone) on the hair follicles. DHT is a molecule that activates a receptor in the hair follicle which causes the growth phase of the hair cycle to gradually decrease. This shrinks the follicle resulting in finer, shorter hairs until the growth phase is so short that hairs do not grow from the scalp at all.

Finasteride stops the production of DHT. It works as an inhibitor of 5-alpha-reductase, the enzyme which converts testosterone into DHT. This means that less DHT is present in the scalp (around 60% less), preventing further hair loss and in many cases, promoting hair regrowth.

How effective are prescription hair loss medications?

Phoenix offers treatment options which are known to be effective at treating thinning hair. While taking the medication consistently, long-term studies have shown increased hair on men within 3-6 months of starting treatment. The treatments that Phoenix offers are best used to prevent further hair loss, and are not a solution to regrow lost hair.

Hair regrowth is a naturally slow process so it may take a few months to notice any significant changes.

What happens if I stop using my hair loss treatment?

If you stop using your hair loss treatment, you'll most likely lose the hair you regrew during treatment in three to four months. As a result, for the best benefits, it is recommended that you use it on a regular basis.

We'll send you a refill of your hair loss therapy every month to keep you on track with your hair restoration journey, so you never have to worry about running out. You may keep any hair you regrow and encourage fresh hair development by staying on top of your hair growth prescription.

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