FAQ

Phoenix is a modern telehealth platform that connects patients with Canadian doctors and pharmacies. We provide an easy-to-use interface for users to chat to doctors, and for pharmacies to fulfill their orders. If a treatment plan has been prescribed, orders are automatically refilled every month and shipped discreetly to your home. Delivery is always on us, and you are free to pause your treatment at any time.

If a Phoenix physician decides that you’re suitable, a treatment plan and prescription will be created for you after your online visit. Our physicians uphold the highest of Canadian medical and prescribing standards.

At Phoenix we take your data security very seriously. All of your data is encrypted and secured meeting all Canadian PHIPA requirements. Access to your medical records are encrypted to protect your data at all times. We’ve designed the Phoenix platform to comply with all relevant privacy laws and have implemented strict security protocols to protect your information.

Please read our Privacy Policy for more details.

Yes. Phoenix has built a modern telehealth platform to enable physicians to practice medicine and take care of patients remotely. Every doctor you interact with is licensed to prescribe medicine and treat patients in your province and complies with all governing medical laws in Canada. Telehealth is legal in Canada, and is changing health care for the better.

After your online visit a doctor will complete their initial review of your medical history within 24 hours.

If you’ve been waiting longer than this, please email help@phoenix.ca and we’ll take care of it.

Currently we are available in Ontario, Alberta, B.C. and Nova Scotia

We do this to make sure that you’re over 18 and that the script is in the correct and legal name. Your doctor will need to confirm your identity before treating you via our telehealth platform.

Your online visit costs $40. This does not include the cost of your medication (if prescribed).

Right now for a limited time only, we have a sale on the treatment fee. All online visits are completely free! Code will automatically be applied at checkout.

If you are approved and choose to fill your prescription through Phoenix it will be sent to our pharmacy partner Alliance Pharmacy Group Inc. They are fully licensed and accredited pharmacy with the Ontario College of Pharmacists.

East
Alliance Pharmacy Group Inc.
Phone: 1-888-921-0466
Fax: 1 877-835-8329
Hours: Mon – Fri, 8:30am – 5:00pm EST
20 Furbacher Lane, Unit 2 Aurora, ON L4G 6W1

Ontario College of Pharmacists Certificate of Accreditation #302111

West
Alliance Pharmacy Group Inc.
Phone: 1-855-370-7979
Fax: 1-855-295-7174
Hours: Mon – Fri, 9:0am – 5:00pm PST
21320 Gordon Way, #165 Richmond, BC V6W 1J8

College of Pharmacists of BC PharmaCare Code U62
‍

Unfortunately we cannot accept returns of prescription products for reuse or resale. However, if you feel we have made an error in the filling of your prescription, please contact us at support@phoenix.ca

Yes. In Canada, prescription drugs must be sent by registered mail and need to be signed for.While it doesn’t have to be you, someone needs to sign for the package

If you believe you have a medical emergency please contact 911 immediately.

If you believe you are experiencing a side effect and it is not an emergency, please stop taking the medication and message the prescribing physician as they will be able to recommend an appropriate course of action. Alternatively, feel free to email support@phoenix.ca and we will notify the physician on your behalf.

In an emergency, please call 911 immediately.