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Health Links – Info Santé Manitoba Overview

Do you have new symptoms and are wondering whether to seek medical care? Do you have general medical questions that you would like answered by a healthcare worker? Do you have a chronic condition If this describes you and you live in Manitoba, you are fortunate to have access to Health Links – Info Santé, a bilingual telehealth service.

What is Health Links Manitoba?

Health Links is a telehealth service operated by the Manitoba Provincial Health Contact Centre. Health Links allows you to speak with a registered nurse at any time who can answer your medical questions, provide medical advice, and refer you to the right health services for your needs.

How does Health Links Manitoba work?

When you call the Health Links Manitoba number, you will speak with a Registered Nurse. You will have the opportunity to describe your symptoms, whether they are signs of the common cold or more serious issues. You will then be advised on whether to self-care, seek emergency medical services, or visit a walk-in clinic or your family physician. If you are told to care for your symptoms at home, you will be given guidance on how to do so and what resources you can access to assist.

Health Links also offers an online COVID-19 screening tool that will help you determine whether you should be tested for an infection based on exposure or symptoms. You can also access support for breastfeeding, West Nile virus, rabies, and influenza by calling the Health Links number.

How do you contact Health Links Manitoba?

You can use the dedicated Health Links number 204-788-8200 or the toll-free number 1-888-315-9257 to speak with a nurse 24 hours a day, 7 days a week. Health Links has a bilingual nurse team that provides service in English or French as well as support for over 100 other languages.

FAQs

How does the online visit work?

First, you’ll answer a series of simple questions about your health. Then, you'll choose a treatment plan. Finally, a licensed doctor reviews your answers and will follow up if they need more details before deciding if a prescription is right for you.

Do I speak to a real doctor?

Yes, you will be messaging a licensed Canadian doctor or nurse practitioner directly through the Phoenix platform with unlimited follow-ups provided. Follow-up questions, symptom updates, or concerns can be sent anytime, and your provider will respond promptly.

Is my information private and secure?

Yes, Phoenix meets all Canadian privacy and PHIPA requirements. Your data is encrypted, secure, and accessible only to the doctor involved in your care. We do not share your health information without your consent.

Is it legal to prescribe medication online?

Yes, telehealth is legal in Canada. Every doctor or nurse practitioner you interact with is licensed to prescribe medicine and treat patients in your province and complies with all governing medical laws in Canada.

How does prescription delivery work?

If approved for a prescription, it will be shipped discreetly to your address at no additional cost. You can track your order and upcoming refills through your Phoenix account.

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