Canadian Owned and Operated

Is Phoenix Legit?

With the number of ambiguous and flat-out fake pills sold online, it's not surprising that you would want to know more before seeking prescription medication online. It's always a good idea to do your own research before trusting someone with your health so we’re here to provide some background on Phoenix to ensure you’re able to make an informed decision.

Are Phoenix Medications Safe?

The initial assessment that each patient completes before having access to medication has been carefully designed by a Phoenix physician to determine whether each treatment is right for you. After your assessment is submitted, it is reviewed by a licensed Canadian physician to ensure that you are only prescribed medication that is safe for you to use.

If you receive a prescription for medication through Phoenix, you can rest assured that they are safe to use. All medications offered by Phoenix have been approved by Health Canada for the intended use and are the same medications that are prescribed by pharmacies across Canada. Additionally, your prescription is fulfilled by and your medication shipped from a registered Canadian pharmacy.

Who are Phoenix physicians?

All care providers on the Phoenix platform are licensed Canadian physicians that are qualified to prescribe the medications offered. The Phoenix physician you speak to will depend on which province you live in, as Phoenix only matches patients with physicians that are licensed under the College of Physicians and Surgeons of their province.

Phoenix is certified by LegitScript

The LegitScript certificate (pictured on the left of our site footer) indicates that a company has undergone in-depth evaluation and monitoring to ensure that it’s service can be trusted. Platforms must demonstrate the utmost commitment to maintaining high quality care for patients before a LegitScript certificate is issued.

Many of the largest digital health companies in the world chose to undergo this rigorous process to make sure that patients can feel safe when seeking care. But Phoenix hasn’t stopped there – we are constantly working to improve our patient experience and make sure that men throughout Canada are able to access medical care in a convenient and sensitive manner.

Still have any unanswered questions regarding the Phoenix platform, don’t hesitate to contact us at support@phoenix.ca. We’re always happy to help!

If you would like to learn more about how our service works, please visit our How it works or FAQ page.

FAQs

How does the online visit work?

First, you’ll answer a series of simple questions about your health. Then, you'll choose a treatment plan. Finally, a licensed doctor reviews your answers and will follow up if they need more details before deciding if a prescription is right for you.

Do I speak to a real doctor?

Yes, you will be messaging a licensed Canadian doctor or nurse practitioner directly through the Phoenix platform with unlimited follow-ups provided. Follow-up questions, symptom updates, or concerns can be sent anytime, and your provider will respond promptly.

Is my information private and secure?

Yes, Phoenix meets all Canadian privacy and PHIPA requirements. Your data is encrypted, secure, and accessible only to the doctor involved in your care. We do not share your health information without your consent.

Is it legal to prescribe medication online?

Yes, telehealth is legal in Canada. Every doctor or nurse practitioner you interact with is licensed to prescribe medicine and treat patients in your province and complies with all governing medical laws in Canada.

How does prescription delivery work?

If approved for a prescription, it will be shipped discreetly to your address at no additional cost. You can track your order and upcoming refills through your Phoenix account.

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Phoenix
34m ago
Hey William, your doctor has replied

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