Telehealth Ontario Overview

Any Ontario residents wanting to have their medical questions answered without having to visit a doctor or a walk-in clinic have probably come across Telehealth Ontario. If you’re wondering how it works and what services they offer, we’ve got you covered here.

What is Telehealth Ontario?

Telehealth Ontario is a telehealth service that allows anyone to speak with a healthcare provider free of charge. You can call the dedicated phone number 24 hours a day, 7 days a week to speak with a Registered Nurse. You will have the opportunity to describe your symptoms and receive advice on whether to seek medical care and, if so, what specific care would best help your condition.

How does Telehealth Ontario Work?

When you call Telehealth Ontario, you are able to describe your reason for calling and symptoms to a Registered Nurse. They will then likely ask you some follow up questions to get a better idea of your condition.

If the nurse believes that your condition does not require further medical attention, you will be given advice on how to care for your symptoms yourself. If further medical care is required, you will be advised on whether to schedule an appointment with your doctor, visit a walk-in clinic, seek emergency medical services, or seek other community health resources.

Please note that a nurse will not be able to provide a diagnosis or prescribe medication over the phone.

When should you call and what conditions can Telehealth Ontario help with

Telehealth Ontario can answer questions concerning symptoms you are experiencing or ongoing or recurrent illnesses, chronic illness, mental health issues, and teen health concerns. Additionally, if you are looking for advice on healthy eating and nutrition, breastfeeding, and other lifestyle questions, Telehealth Ontario will be able to help out.

How do you contact Telehealth Ontario

The toll free Telehealth Ontario phone number is 1-866-797-000. If you require a TTY toll-free number, you can reach Telehealth Ontario with 1-866-797-0007. Depending on when you call, you may be put on hold until a nurse is available to assist you. If you are experiencing a medical emergency, please call 911 immediately instead of contacting Telehealth Ontario.

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