Understand Your Costs Before You Start

No. A licensed healthcare provider reviews your information and determines whether treatment is appropriate. They may request additional information before making a decision.

You can contact your healthcare provider through your Phoenix account with treatment questions or concerns.

You can request to pause or cancel eligible upcoming orders through your account or by contacting support. Submit your request before the order is processed or shipped.

Phoenix does not directly bill insurance providers. Check coverage and reimbursement requirements with your insurer.

No. Call 911 in a medical emergency.