Get your edge back.

Phoenix is a Canadian online healthcare service that connects eligible adults with licensed Canadian healthcare providers. You complete a secure health form, and a provider reviews your information to determine whether online care is appropriate.

Complete a free online health assessment about your needs and medical history. A licensed Canadian healthcare provider reviews your answers and decides whether a prescription or other care is clinically appropriate. If prescribed, medication is dispensed by a licensed Canadian pharmacy, with discreet delivery for eligible orders.

Yes. Licensed healthcare providers can assess patients and issue prescriptions through virtual care where provincial or territorial rules allow it. Phoenix connects patients with providers licensed to practise in supported provinces.

No referral is required. A licensed Canadian healthcare provider can review your health information and prescribe treatment when clinically appropriate.

Phoenix is available in Ontario, Quebec, British Columbia, Alberta, Manitoba, Saskatchewan, New Brunswick, Newfoundland and Labrador, Nova Scotia, and Prince Edward Island.

Phoenix uses safeguards designed to protect personal and health information and handles it in accordance with applicable Canadian privacy requirements. See our Privacy Policy for details about data use and access.

Phoenix offers online care across several health concerns, including weight management, erectile dysfunction, hair loss, premature ejaculation, testosterone support, and skincare. Availability depends on province and individual eligibility.

Treatment options may include prescription medications shown on the relevant treatment and pricing pages. A licensed Canadian healthcare provider decides which treatment, if any, is clinically appropriate.

If a prescription is issued, medication is dispensed by a licensed Canadian pharmacy. Eligible orders can be delivered discreetly. You can track orders and request renewals through your Phoenix account; refills are subject to provider review.

Free delivery is available for eligible prescription orders to supported Canadian addresses. Availability and delivery times depend on the pharmacy, medication and destination.

Phoenix may notify you when it is time for a provider check-in. You can share updates, ask questions, and report concerns or side effects so your provider can determine whether follow-up is needed.

Phoenix does not directly bill insurance providers. Coverage depends on your insurer, benefits plan, and prescribed medication. Documentation may be available to support eligible reimbursement claims.

Yes. Phoenix's online health assessment is always free. If medication is prescribed, its cost is separate. Depending on the care pathway, required follow-up consultations may have additional fees. You can review applicable charges before proceeding.

Your assessment is reviewed by a licensed healthcare provider authorized to provide care in your province. Depending on the service, this may be a physician or nurse practitioner.

No. A licensed healthcare provider makes an independent clinical decision based on your health information. They may decide that a prescription is not appropriate or recommend a different care pathway.

Contact your healthcare provider through Phoenix if you have concerns about your medication or treatment plan. Do not change or stop prescribed treatment without medical guidance unless emergency care is needed.

You can request to pause or cancel eligible upcoming orders through your Phoenix account or support before the order is processed or shipped. Speak with your provider before changing prescribed treatment.

Prescription medications cannot be returned, reused, or resold. If there is an issue with an order, contact Phoenix support for help.