Complete an online health assessment
Skip the doctor’s office and answer a short, confidential health questionnaire.

A private first step for hair loss care
Losing hair earlier than you'd like? With Phoenix, complete a private online assessment and a licensed healthcare provider will review your information. Discreet delivery if prescribed.


Discuss changes in your hair with a licensed Canadian healthcare provider through a private online assessment, with next steps tailored to your health needs.
Why choose Phoenix?
Complete your online assessment
Answer a few questions about your health through our private online assessment.
Get your provider’s review
A licensed Canadian healthcare provider reviews your information and determines whether treatment is appropriate for you.
Receive your treatment, if prescribed
Your medication is dispensed by a licensed Canadian pharmacy and delivered in plain packaging.
Get ongoing support
Message your provider through your Phoenix account with questions or updates.
Free initial assessment
$0 · Always free
Follow-up visits
As needed
Skip the doctor’s office and answer a short, confidential health questionnaire.

A licensed Canadian practitioner will recommend a treatment plan.

Your treatment is shipped for free, directly to you in discreet packaging.

Your healthcare provider will follow up as part of your monthly consult.





Online care offers a convenient starting point for some hair loss concerns. Other symptoms may require an in-person examination or testing.
A general comparison. In-person care varies by clinic and province.
Our team of licensed Canadian providers are dedicated to your health, bringing trusted expertise to every step of your journey.







The whole process was straightforward from the online assessment to delivery. Everything was clearly explained, and getting support when I had a question was quick and easy.
Read MoreI liked how easy it was to complete everything online without having to rearrange my day. Communication was clear, the experience felt private, and I always knew what the next step was.
Read MoreSigning up was much easier than I expected. The instructions were simple to follow, updates were clear throughout the process, and everything arrived discreetly at my door.
Read MorePhoenix offers online assessments across Canada. Availability of hair loss services and eligibility may vary by province and individual medical needs.
Don’t see your question?
Contact our support team.
Male pattern hair loss is a common form of gradual hair thinning in men. It may appear as a receding hairline, thinning at the crown, or reduced hair density.
Yes. A licensed Canadian healthcare provider can review your hair loss pattern, health history and other relevant information online, then decide whether further evaluation or care is appropriate.
Care depends on the type and cause of hair loss. A provider may discuss further assessment, changes to contributing factors or prescription treatment when clinically appropriate.
Male pattern hair loss, also called androgenetic alopecia, is influenced by inherited sensitivity of hair follicles to hormones. Other types of hair loss can have different causes and may require further assessment.
Common signs include gradual recession at the temples, thinning at the crown and a change in overall hair density. These patterns are not enough on their own to establish a diagnosis.
Yes. Significant stress, illness and some medical conditions can contribute to hair shedding. Sudden or widespread shedding may have causes other than male pattern hair loss.
No. A receding hairline can have more than one explanation. Your provider considers the pattern, timing and other symptoms, and may recommend further assessment when the cause is unclear.
Some nutrient deficiencies, health conditions and medications may contribute to hair changes. Avoid assuming supplements are needed without an appropriate assessment.
Seek appropriate medical assessment for sudden or patchy hair loss, scalp pain, redness, scarring, or hair shedding alongside other new symptoms. An in-person examination or testing may be needed.
Hair shedding refers to hairs falling out as part of the normal growth cycle or in response to factors such as stress or illness. Male pattern hair loss typically causes gradual thinning in recognizable patterns. Sudden or unusual changes should be assessed by a healthcare provider.
Eligible adults in supported Canadian provinces can complete Phoenix's private hair loss assessment. A licensed Canadian healthcare provider evaluates whether the pattern of hair loss can be assessed remotely or needs an examination.
Your provider may review when hair changes began, the pattern of thinning, medications, health conditions and other symptoms. Sudden, patchy or unexplained hair loss may require an in-person examination or testing.
No. Completing the online assessment does not guarantee a prescription or a particular treatment. Your licensed Canadian healthcare provider may request more information, recommend non-prescription care, or advise an in-person evaluation.
No. Suitability depends on health history, medications, possible side effects and other clinical considerations. Your provider reviews these factors before making a recommendation.
Phoenix's online health assessment is always free. If medication is prescribed, medication costs are separate and any applicable follow-up consultation fees are disclosed before you proceed.
If a prescription is issued, a licensed Canadian pharmacy dispenses the medication and discreet delivery is available to eligible addresses. The provider may require updated information before a renewal; prescriptions are not automatic.
Answer a few questions about your health. A licensed Canadian provider will review them and decide whether a prescription is appropriate.