Skincare treatment online in Canada

Phoenix offers online assessments for select concerns such as mild to moderate acne, acne scarring and signs of skin aging. A licensed Canadian healthcare provider determines whether online assessment is appropriate.

Complete a private assessment about your skin concerns, health history, medications and current skincare products. A licensed Canadian healthcare provider reviews your answers and may request more information.

Depending on your skin concern and medical history, a provider may recommend changes to your skincare routine, further evaluation or prescription treatment if clinically appropriate.

Acne may be influenced by hormones, genetics, skincare products and other factors. A healthcare provider can help assess persistent breakouts and consider possible contributing conditions.

Marks after a breakout can involve temporary changes in skin colour, while true acne scars involve changes to the skin's texture. The distinction matters when considering appropriate care.

Age-related skin changes can involve genetics, sun exposure and changes in skin structure over time. Not all skin changes need prescription care; prevention and routine skincare may also matter.

Yes. Skin sensitivity, irritation, allergies and existing skin conditions can influence which products or treatments are appropriate. Tell your provider about previous reactions.

Cleansers, moisturizers, exfoliants and other products can affect irritation and skin symptoms. Sharing your routine helps a provider assess possible contributing factors and avoid unsuitable combinations.

Seek in-person medical evaluation for rapidly changing or suspicious skin lesions, significant pain, spreading infection or concerns that need a physical examination. Seek urgent care for severe allergic symptoms or a medical emergency.

Eligible adults in supported Canadian provinces may complete a private Phoenix skincare assessment. A licensed Canadian healthcare provider reviews the skin concern and determines whether online care or an in-person examination is more appropriate.

Your provider may review the type and duration of the skin concern, current skincare products, medications, allergies, skin sensitivity and pregnancy considerations. They may request more details or recommend in-person dermatologic assessment.

No. An online assessment does not guarantee a prescription. A licensed Canadian healthcare provider may request additional details, recommend other support or advise an in-person appointment instead.

No. Suitability depends on factors such as skin condition, sensitivity, medical history, medications and pregnancy or breastfeeding considerations. A provider assesses relevant risks before prescribing.

Phoenix's online health assessment is always free. If prescription skincare is recommended, medication costs are separate. Any applicable follow-up consultation fees will be explained before proceeding.

If medication is prescribed, a licensed Canadian pharmacy dispenses it, and discreet delivery is available for eligible orders. Your care team can answer follow-up questions. Renewals are subject to provider review.