How can we help?
Tell us what you need and we'll point you to the fastest way to get it, whether that's your provider, our care team or a quick answer.
Phoenix care team
Real people, here to help with your account, orders and care.
Hours
Monday to Friday, 9:00 AM to 6:00 PM ET
Email
support@phoenix.caAlready a patient?
Message your provider in the Phoenix app
Medical emergency? Call 911 or go to your nearest emergency department. Phoenix can't respond to emergencies by email or in the app.
Find the right place to ask
Questions about my treatment
Message your provider in the Phoenix app. They can see your history and treatment plan.
Orders, shipping and refills
Track an order, update your delivery address or manage refills from your account.
Billing and payments
Update your payment method, find a receipt or ask about a charge.
Account and login help
Can't get in? Our care team can help you get back into your account.
How Phoenix works
See the three steps, from online assessment to discreet delivery.
Pricing
View current prices across treatment areas before you start.
Questions before you start
Most answers are in our FAQs. Our care team can help with the rest.
Talk to our care team
Email us and a real person will reply during business hours.
Two ways to reach a real person
Message your care team in the app
Questions about your treatment plan go straight to your provider. Your history is already there, so you won't need to repeat yourself.
Email our support team
Orders, billing, account access or anything else. Include the email on your account so we can find you quickly. Please don't send health details by email.
support@phoenix.caMost questions are answered here
Our FAQs cover orders, billing, accounts and how care works.
Where is my order?
Log in to your Phoenix account to see your order status and tracking details once your order has shipped. If something doesn't look right, email support@phoenix.ca and our care team will look into it.
How do I update my payment method?
Log in to your Phoenix account to update your payment details. If you need a hand, email support@phoenix.ca and our care team can help.
How do I pause or cancel my plan?
Log in to your Phoenix account to manage your plan, or email support@phoenix.ca and our care team can help. Talk to your licensed healthcare provider before stopping any prescribed treatment.
How do I message my provider?
Log in to your Phoenix account to send a secure message to your licensed healthcare provider. If you have a medical emergency, call 911 or go to your nearest emergency department.
How is my health information protected?
Phoenix uses secure technology designed to protect your personal and health information. Information is handled in accordance with applicable Canadian privacy requirements.
Proudly Canadian, based in Toronto
200 Wellington St. West, Suite 1400Toronto, ON M5V 3C7
Care happens online, so our office doesn't see patients in person.
