ÉTAPE 1
Effectuez une évaluation de santé en ligne
Évitez la salle d'attente et répondez à un court questionnaire de santé confidentiel.
Skincare treatment online in Canada
Personalized skincare starts with a private assessment.
Have questions about acne, acne marks or visible signs of aging? Complete a private online assessment. A licensed Canadian healthcare provider reviews your skin concerns and determines whether prescription care is appropriate.
Fournisseurs canadiens agréés
Admissible au compte de gestion santé
4,5 sur TrustPilot
Soutien médical continu
Entreprise canadienne
Expédition rapide et gratuite
Cliniciens canadiens
Admissible au compte de gestion santé
4,5 sur TrustPilot
Soutien médical continu
Entreprise canadienne
Expédition rapide et gratuite
Skincare care tailored to your concerns
Discuss your skin concerns from home, with a licensed Canadian healthcare provider reviewing your assessment and recommending appropriate next steps.
Why choose Phoenix?
Start your assessment
How Phoenix works
- 1
Complete your online assessment
Answer a few questions about your health through our private online assessment.
- 2
Get your provider’s review
A licensed Canadian healthcare provider reviews your information and determines whether treatment is appropriate for you.
- 3
Receive your treatment, if prescribed
Your medication is dispensed by a licensed Canadian pharmacy and delivered in plain packaging.
- 4
Get ongoing support
Message your provider through your Phoenix account with questions or updates.
Pricing details
Free initial assessment
$0 · Always free
- Complete a private online health assessment
- Get your information reviewed by a licensed Canadian healthcare provider
- No obligation to proceed with treatment
Follow-up visits
As needed
- Check in with your provider about your progress
- Review or adjust your treatment plan when appropriate
- Schedule follow-ups when your provider recommends them
Comment fonctionne Phoenix
La façon la plus pratique d'obtenir les soins que vous méritez.
ÉTAPE 2
Recevez votre plan de traitement
Un praticien canadien autorisé recommandera un plan de traitement.
ÉTAPE 3
Votre traitement est livré
Votre traitement est expédié gratuitement, directement chez vous, dans un emballage discret.
ÉTAPE 4
Suivis mensuels
Votre professionnel de la santé fera un suivi dans le cadre de votre consultation mensuelle.
SKINCARE OPTIONS
Online skincare assessments versus in-person appointments
An online assessment may be appropriate for select skin concerns. A hands-on examination or further testing may still be needed for some symptoms.
Traditional Clinics
Online assessment
In-person visits
No waiting rooms
Wait times vary
No referral required
Referral may be required
Reviewed online assessments
In-person consultation
Free delivery if prescribed
Pharmacy delivery varies
Provider support through your account
Support hours vary
Ongoing provider support
Follow-up availability varies
A general comparison. In-person care varies by clinic and province.
FOURNISSEURS CANADIENS AGRÉÉS
Rencontrez les experts derrière votre ordonnance.
Notre équipe de fournisseurs canadiens agréés se consacre à votre santé et apporte une expertise de confiance à chaque étape de votre parcours.
Dr Mark Broussenko
MD
MD
Directeur médical chez Phoenix et médecin de famille favorisant l'accès à des soins sans stigmatisation
Tim Tran, B. Sc. Pharmacie
Directeur de la pharmacie chez Phoenix, comptant plus de 25 ans d'expérience dans l'avancement de soins pharmaceutiques accessibles et centrés sur le patient.
Dr Andrew Dalziel
MD
MD
Médecin de famille et urgentologue offrant des soins pratiques de première ligne
Dr Glenn Kraushar
MD
MD
Médecin de famille axé sur les soins préventifs et le bien-être à long terme des patients
Dr Payman Dehghani
MD
MD
Médecin formé en médecine d'urgence alliant précision, science et art esthétique
Dr Melissa Goldberg
MD
MD
Médecin de famille spécialisé en santé des femmes et en neuromodulateurs esthétiques
Roger Firsoff
MN, NP
MN, NP
Infirmière praticienne ou infirmier praticien avec plus de 20 ans d'expérience en soins primaires, en urgence et en santé mentale
Pourquoi les hommes canadiens choisissent Phoenix
Une excellente expérience
Tout le processus a été simple, de l'évaluation en ligne à la livraison. Tout était clairement expliqué et il a été rapide et facile d'obtenir de l'aide lorsque j'avais une question.
En savoir plusSimple et discret
J'ai apprécié la facilité avec laquelle j'ai pu tout faire en ligne sans avoir à réorganiser ma journée. La communication était claire, l'expérience était privée et je savais toujours quelle était la prochaine étape.
En savoir plusFacile du début à la fin
L'inscription a été beaucoup plus facile que prévu. Les instructions étaient simples à suivre, les mises à jour étaient claires tout au long du processus et tout est arrivé discrètement à ma porte.
En savoir plusVoir tous les avis Trustpilot
Online care across Canada
Phoenix offers online assessments across supported Canadian provinces. Skincare treatment availability and eligibility may vary by province and individual medical needs.
Ontario
Québec
Colombie-Britannique
Alberta
Manitoba
Saskatchewan
Nouveau-Brunswick
Terre-Neuve-et-Labrador
Nouvelle-Écosse
Île-du-Prince-Édouard
Frequently Asked Questions
Don’t see your question?
Contact our support team.
Understanding your skin
What skin concerns can Phoenix assess online?
Phoenix offers online assessments for select concerns such as mild to moderate acne, acne scarring and signs of skin aging. A licensed Canadian healthcare provider determines whether online assessment is appropriate.
How does an online skincare assessment work?
Complete a private assessment about your skin concerns, health history, medications and current skincare products. A licensed Canadian healthcare provider reviews your answers and may request more information.
What skincare options may be considered?
Depending on your skin concern and medical history, a provider may recommend changes to your skincare routine, further evaluation or prescription treatment if clinically appropriate.
What can contribute to acne in adults?
Acne may be influenced by hormones, genetics, skincare products and other factors. A healthcare provider can help assess persistent breakouts and consider possible contributing conditions.
What is the difference between acne marks and acne scars?
Marks after a breakout can involve temporary changes in skin colour, while true acne scars involve changes to the skin's texture. The distinction matters when considering appropriate care.
What causes fine lines and visible skin aging?
Age-related skin changes can involve genetics, sun exposure and changes in skin structure over time. Not all skin changes need prescription care; prevention and routine skincare may also matter.
Can sensitive skin affect my treatment options?
Yes. Skin sensitivity, irritation, allergies and existing skin conditions can influence which products or treatments are appropriate. Tell your provider about previous reactions.
Why does my skincare routine matter during an assessment?
Cleansers, moisturizers, exfoliants and other products can affect irritation and skin symptoms. Sharing your routine helps a provider assess possible contributing factors and avoid unsuitable combinations.
When should a skin concern be assessed in person?
Seek in-person medical evaluation for rapidly changing or suspicious skin lesions, significant pain, spreading infection or concerns that need a physical examination. Seek urgent care for severe allergic symptoms or a medical emergency.
Assessment, safety and delivery
Who can access Phoenix's online skincare assessment?
Eligible adults in supported Canadian provinces may complete a private Phoenix skincare assessment. A licensed Canadian healthcare provider reviews the skin concern and determines whether online care or an in-person examination is more appropriate.
What health information does a provider review for skincare care?
Your provider may review the type and duration of the skin concern, current skincare products, medications, allergies, skin sensitivity and pregnancy considerations. They may request more details or recommend in-person dermatologic assessment.
What if a prescription is not appropriate after my assessment?
No. An online assessment does not guarantee a prescription. A licensed Canadian healthcare provider may request additional details, recommend other support or advise an in-person appointment instead.
Is prescription skincare appropriate for everyone?
No. Suitability depends on factors such as skin condition, sensitivity, medical history, medications and pregnancy or breastfeeding considerations. A provider assesses relevant risks before prescribing.
How much does Phoenix's online skincare care cost?
Phoenix's online health assessment is always free. If prescription skincare is recommended, medication costs are separate. Any applicable follow-up consultation fees will be explained before proceeding.
What happens after a provider recommends care through Phoenix?
If medication is prescribed, a licensed Canadian pharmacy dispenses it, and discreet delivery is available for eligible orders. Your care team can answer follow-up questions. Renewals are subject to provider review.
Your next step
See if treatment is right for you
Answer a few questions about your health. A licensed Canadian provider will review them and decide whether a prescription is appropriate.
Sources
- College of Physicians and Surgeons of Ontario — Dr. Mark Broussenko physician registration Accessed October 2026.
- Canadian Dermatology Association. Acne. Accessed October 2026.